Privacy Policy

Matcha Design Studio ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit matchadesignstudio.com (the "Website") or use our website design, build, hosting and maintenance subscription services (the "Services").

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us directly, including:

• Enquiry / contact form details: name, email address, phone number, and communication preference (phone call, video call, email, or messages), plus any details you provide about your business or project.

• Subscription and billing details: name, business name, email, phone number, billing address, and payment details (processed by our third-party payment provider — see Section 4).

• Content you provide for your website: text, images, logos, menus, branding assets, and other material you supply so we can build and maintain your site.

• Mailing list details: your email address (and name, if provided) if you opt in to our mailing list.

• Correspondence: records of emails, calls, or messages you send us in relation to an enquiry or an active subscription.

We do not knowingly collect sensitive information (such as health, financial hardship, or government identifiers) unless you choose to provide it to us, and only where reasonably necessary to deliver the Services.

Information collected automatically

Our Website may automatically collect limited technical information through standard web hosting logs, such as IP address, browser type, device type, and pages visited. This is used only for basic security, troubleshooting, and website performance purposes.

2. How We Collect Information

We collect personal information when you:

• Submit an enquiry or contact form on the Website;

• Sign up for a subscription plan or add-on;

• Subscribe to our mailing list;

• Communicate with us by phone, email, or messaging;

• Provide content, feedback, or requests relating to your website.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes;

• Build, host, and maintain your website and any add-ons you purchase;

• Process subscription payments and manage billing;

• Provide customer support and respond to change requests;

• Send you service-related communications (e.g. billing notices, plan changes, maintenance updates);

• Send marketing communications, but only if you have opted in to our mailing list (you can unsubscribe at any time);

• Improve our Website and Services;

• Comply with our legal and regulatory obligations.

We do not sell your personal information to third parties, and make it our responsibility to handle your data in a way that not only respects your right to privacy, but only benefits you in a meaningful way.

4. Disclosure of Information

We only disclose personal information where necessary to deliver the Services or where required by law, including to:

• Payment processors, to process subscription payments securely (we do not store full payment card details ourselves);

• Hosting and infrastructure providers, to host your website and related data;

• Professional advisers (e.g. accountants or lawyers), where reasonably necessary;

• Government or regulatory bodies, where required by law.

Any third-party service providers we use are required to handle your information securely and only for the purpose for which it was disclosed.

We do not currently disclose personal information to overseas recipients other than where a third-party service provider we use (such as a hosting or payment provider) stores data on servers located outside Australia. If this changes, we will update this Policy accordingly.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes restricting access to personal information to those who need it to provide the Services.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security of information transmitted to us.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services and manage your subscription;

• Meet our legal, accounting, or reporting obligations;

• Resolve disputes

7. Contact Us

For questions about these Terms, contact us at:

Matcha Design Studio
Email: designer@matchadesignstudio.com
Website: https://matchadesignstudio.com