Privacy Policy

Last updated: 20 October 2026

Matcha Design Studio, a business operated by Dilan Omer (sole trader), ABN 72 462 647 120 (“MDS”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why, and who we share it with when you visit matchadesignstudio.com or use our website design and care services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

• Preview and enquiry form: your name, business name, Instagram handle, email, phone number, suburb, industry, the topic of your enquiry, and what you tell us about your business.

• Public business content: to build your free preview, we use information your business has made public, such as your Instagram posts, photos, menu and opening hours.

• Plan details and content: your business details, logo, photos, menus, prices, hours, booking links, and any content you send us for your site.

• Billing: name, email, business name, billing address, and the last four digits and brand of your card. Card details are collected and held by Stripe, not us.

• Requests and messages: your change requests, emails, calls and messages with us.

• Mailing list: your email address and name if you opt in.

• Technical data: IP address, browser, device and pages visited, collected by our hosting provider and analytics tools. See section 5.

We don’t ask for sensitive information (such as health or government identifiers) and ask you not to send it.

2. Why we collect it

To respond to your enquiry, build your preview, build and look after your website, take payments, handle requests and support, send service emails (billing, renewals, changes), improve our website and marketing, and meet our legal and tax obligations. We send marketing emails only if you opt in, and you can unsubscribe at any time.

3. Who we share it with

We share information only as needed to run our service, with:

• Framer (website building and hosting) and, for site forms, the form and email tools we use for you;

• Stripe (payments, subscriptions, invoices);

• Google (Analytics and Search Console for our own website, plus Google Workspace or Sheets for our records);

• our accountant, lawyer or other professional advisers, and government bodies where the law requires it.

We don’t sell your personal information.

4. Overseas disclosure

Most of these providers store data outside Australia, mainly in the United States and sometimes the EU. We choose providers with reasonable security practices. By giving us your information you agree to this, and we remain responsible for taking reasonable steps in line with the Australian Privacy Principles.

5. Cookies and analytics

Our website uses Google Analytics to count visits and see which pages help people. These tools use cookies and similar technology. You can block cookies in your browser settings or use Google’s opt-out add-on. Your browser’s “do not track” and private modes also work.

6. Your customers’ information

If your website has an enquiry form, the messages your customers send go to the email you nominate. Those customers’ details are yours: you decide how to use them, and your site should link to your own privacy policy. We handle them only to run the form, and we can help you add a simple policy if you ask. Don’t ask customers for sensitive details through the form.

7. Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including limiting who can see it and using trusted providers. We never ask for or store your passwords, and we ask you not to send them. No system is perfectly secure, so please tell us at once if you think your information has been exposed. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner as the law requires.

8. Keeping and deleting information

We keep personal information while you’re a client and afterwards as needed: business and tax records for up to 7 years; enquiry records, including from people who didn’t become a client, for as long as we need them for our business and bookkeeping records; and previews we build for people who don’t go ahead for 14 days after they expire, then we delete them. You can ask us to delete your information earlier, unless we must keep it by law.

9. Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing designer@matchadesignstudio.com. We’ll reply within 30 days. If you think we’ve handled your information wrongly, tell us and we’ll look into it. If you’re not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

10. Changes

We may update this policy and will post the new version here with a new date. For significant changes we will also email our clients.

11. Contact

Matcha Design Studio (Dilan Omer, ABN 72 462 647 120), Sydney NSW

Email: designer@matchadesignstudio.com