Terms and Conditions

Last updated: 20 October 2026

These Terms apply to the website design, hosting and care services (“Services”) provided by Matcha Design Studio, a business operated by Dilan Omer (sole trader), ABN 72 462 647 120 (“MDS”, “we”, “us”) to you (“you”, “Client”), and to your use of matchadesignstudio.com. By accepting a preview and saving your payment details, or by starting a plan, you agree to these Terms. Our Refund and Cancellation Policy and Privacy Policy form part of them.

1. The Services

1.1 The MDS Plan. We build a website for your business in Framer and look after it for a flat fee. The current plan is described on our website at the time you sign up. At the date of these Terms it includes:

• a website of up to 3 pages, built for mobile (see “What counts as a page” in section 5);

• a domain in your name, with renewals included while you are subscribed;

• hosting, SSL and security updates;

• an enquiry form (or a more detailed form where your business needs one), Google Maps, tap-to-call, a link-in-bio page, and a button or embed for your own booking or ordering page;

• an online menu or price list;

• up to 5 change requests a month and urgent fixes (section 6).

1.2 What is not included. Setting up or running your booking or ordering account (you create and manage your own, and we add it to your website), Google Business Profile management, social media content, advertising, logos and branding, copywriting from scratch, and anything else not listed above. We can quote for some of these on request.

1.3 Changes to the plan. We may change plan inclusions or prices. We will give you at least 30 days’ written notice of any change that affects you, and you may cancel before it applies (section 11).

2. Free preview

2.1 We build a free preview of your homepage and one other page from the information you give us and your public business content (for example your Instagram). You are not obliged to buy anything.

2.2 The preview stays ours until the site goes live. It is for your review only and may not be published or copied. The preview link expires after 14 days unless we agree otherwise.

2.3 By asking for a preview you confirm that you are the owner or an authorised representative of the business, and that we may use your business’s public photos, text and branding to build it. If you ask us to stop and delete the preview, we will.

3. Starting, billing and payment

3.1 Starting. If you want to go ahead, you choose monthly ($99/month) or yearly ($999/year) and save a card through Stripe. We do not charge you when you save your card.

3.2 First charge. Your first payment is taken on the day your site goes live (“launch day”). Monthly plans are then charged each month on the same date. Yearly plans are charged once for 12 months.

3.3 If you stall. If you have saved your card but we are waiting on you (for example for photos, details or approval), billing starts 14 days after you saved your card. Days we are the ones holding things up do not count.

3.4 Prices. Prices are in Australian dollars. We are not currently registered for GST, so no GST is charged. If we register for GST in future, we will tell you in advance and the price you pay will not increase because of it.

3.5 Payment. You authorise us, through Stripe, to charge your saved card for the plan and for any extra work you have approved in writing. We do not see or store your full card number.

3.6 Failed payments. If a payment fails we will email you and try again. If it is still unpaid after 7 days we may suspend your website until it is paid.

3.7 Price changes apply to future billing periods only, after the notice in section 1.3.

3.8 Yearly plans. Yearly plans renew automatically for another 12 months unless you cancel first. We will email you 14 to 30 days before renewal with the price.

4. Your responsibilities

You agree that:

• you are at least 18 and can enter into these Terms for your business;

• the content you give us (text, photos, logos, menus, prices, hours) is accurate, and you own it or have permission to use it;

• you are responsible for the accuracy of your published information, including prices, opening hours, allergen and dietary information, licences and any claims about your services;

• your business and content are lawful and do not involve gambling, adult content, political campaigning, or anything defamatory, hateful, deceptive or infringing. We may decline or end work for a business that does;

• you will review your preview and site and tell us promptly about problems;

• you will give us information we reasonably need, within a reasonable time.

5. What counts as a page

A page is a unique page design (layout), such as Home, Menu, About or Contact. A list of repeating items on one template (menu items, services, products, gallery items) uses two pages: the index page and the item template. The items themselves are not pages and are unlimited, within the limits of the Framer plan we host your site on. A new kind of page beyond your three, such as Catering or Careers, is an extra page.

6. Change requests and urgent fixes

6.1 A request is one change to your website: text, a photo, a price, opening hours, a staff member, a menu or price list update (a whole menu counts as one if you give us the details), or a new section on an existing page. You get up to 5 requests a month. Unused requests do not roll over.

6.2 How to ask. Requests must be sent through the request form or client hub, not by phone, DM or personal message, so nothing is lost.

6.3 Turnaround. We aim to complete requests within 2 to 3 business days, worked in the order received. This is a target, not a guarantee.

6.4 Urgent fixes. If customers are affected right now (site down, contact form or booking button broken, wrong phone number, address, hours or prices), mark the request urgent and we aim to fix it by the next business day. It counts as one of your requests unless the problem was caused by us.

6.5 Fixing our own mistakes is never a request.

6.6 Not requests. New features, redesigns, extra pages, branding work and copywriting from scratch are quoted separately (section 7). We do not set up or configure your booking account; that is for you to do, and we add it to your site.

7. Extra work

7.1 Extra pages are $149 each, one-off. Extra requests beyond your 5 a month, and bigger jobs such as new features or layout changes, are $60 per hour, billed per hour. Redesigns and major rebuilds are a fixed quote. Rates may change on 30 days’ notice and do not affect quotes you have already accepted.

7.2 We always quote in writing first. We only start, and only charge, after you reply “yes” (email or the request form is fine). We invoice through Stripe to your saved card or a payment link.

8. Third-party services

Your website may link to or embed services you use, such as a booking system (Fresha, Square, Cal.com or similar), ordering tools, form tools, maps and social media. Those services run on your own accounts, under their own terms, and you pay their fees. We are not responsible for their availability, fees or changes. Your site is hosted by Framer, and your payments are processed by Stripe; both have their own terms.

9. Ownership

9.1 Your content. You own the text, photos, logos, menus and other material you give us.

9.2 Your domain. Your domain is registered in your name from day one. We pay the renewals while you are subscribed (section 1.1). If you cancel, we will release it to you (section 11.5).

9.3 The site. The website we build is hosted in our Framer workspace. You become the owner of the full site after 6 months of paid subscription (a yearly plan passes this point within the first year), or earlier if you pay a one-off buyout of $800. “Owning the site” means we will transfer the Framer project to your own Framer account at your request. After the transfer you pay for your own Framer plan and are responsible for hosting and maintenance, and the MDS Plan ends (or you can ask us to keep looking after it on a plan).

9.4 Our tools. We keep ownership of our templates, layouts, components, design kits and know-how. We give you a permanent licence to use them as they appear in your finished site. We may build similar sites for other clients.

9.5 Our credit and portfolio. Your site carries a small “Made by Matcha” link in the footer. We may show your finished site in our portfolio. Tell us if you would like it left out of the portfolio.

10. Hosting and availability

We host your site on Framer and take reasonable care to keep it running, but we do not guarantee uninterrupted or error-free service. We are not responsible for downtime caused by Framer, domain registries, internet outages or other things outside our reasonable control. We keep backups through Framer’s version history, but you should keep your own copy of important content.

11. Cancelling and ending the Services

11.1 Monthly plan. There is no minimum term. You can cancel at any time by telling us in writing (email or the request form). Cancellation takes effect at the end of the billing period you have paid for. No further payments are taken.

11.2 Yearly plan. The Services run for the 12 months you paid for. The Refund and Cancellation Policy explains when a refund is available.

11.3 Our right to end. We may suspend or end the Services if you do not pay, breach these Terms (including section 4), or if continuing would be unlawful. We will give notice where reasonably practicable.

11.4 What happens to the site. If you cancel before the site is yours (section 9.3) and have not paid the buyout, the site is taken offline at the end of your paid period. Your content stays yours and we will send you a copy of your text, photos and menu or price list.

11.5 Your domain. We will unlock your domain and give you the transfer code within 7 days of you asking, or leave it pointed where you tell us.

12. Liability

12.1 Nothing in these Terms excludes or limits any right you have under the Australian Consumer Law that cannot be excluded.

12.2 Where the law allows, and for anything we are permitted to limit: we are not liable for indirect or consequential loss (including lost profit, revenue or data), and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose. Where a consumer guarantee applies, our liability for a failure to comply may, at our option, be limited to resupplying the service or paying the cost of resupplying it.

13. Privacy

We handle your personal information as set out in our Privacy Policy. If your website collects information from your own customers (for example through the enquiry form), you are responsible for telling them how you use it, and your site should link to your own privacy policy. We can add a simple one on request.

14. General

14.1 Disputes. If something goes wrong, email us first and give us 14 days to put it right. This does not stop you going to a court, tribunal or the regulator.

14.2 Changes to these Terms. We may update these Terms. We will email you at least 30 days before a material change affecting your plan. If you do not agree, you may cancel before it starts.

14.3 Law. These Terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales.

14.4 Everything together. These Terms, the Refund and Cancellation Policy, and any written quote you accept are the whole agreement. If one part is unenforceable, the rest continues. You may not transfer your rights without our written consent.

14.5 Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control.

15. Contact

Matcha Design Studio (Dilan Omer, ABN 72 462 647 120), Sydney NSW

Email: designer@matchadesignstudio.com

Website: https://www.matchadesignstudio.com